Vodafone NPS

Vodafone NPS is a dedicated Chrome extension that offers authorized users instant access to Vodafone customer feedback. It features an intuitive interface enabling users to view survey scores, read customer comments, and create personalized scorecards to track Touchpoint Net Promoter Score (TNPS) and First Time Fix metrics.

The extension covers all customer interaction points—whether in-store, over the phone, online, via technicians, or through the My Vodafone app—delivering thousands of real-time feedback responses globally every day. Users can filter data by organizational unit, alert type, customer segment, and more, as well as forward responses, call back customers, and manage alert statuses. With Vodafone NPS, teams can effectively monitor and enhance customer satisfaction by understanding direct customer insights and driving continuous service improvements.