DTB 24/7

Name: DTB 24/7
Rating: 3.56 (2242 reviews)
Author: Diamond Trust Bank

#Achieve More 24/7 with the DTB Mobile Banking App.

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DTB 24/7 is an enhanced mobile banking app by Diamond Trust Bank Kenya Limited, designed to give account holders secure banking convenience on the go. Users can easily view account details, authorize transactions using a 6-digit PIN or fingerprint biometrics, and receive utility bill notifications five days before due dates.

The app offers features such as selecting beneficiaries from your phonebook for mobile money transfers and airtime purchases, customizable profile pictures, and Masterpass QR for seamless payments at participating merchants. Additional functionalities include transferring funds to other banks via RTGS or PesaLink, locating nearby DTB branches and ATMs, and managing chequebook requests. Registered DTB mobile banking customers can enjoy these robust features with enhanced security and user-friendly design. Note that biometric authorization is device-dependent and registration is required.

By:: Diamond Trust Bank
Downloads:: 394,509+ 2.07K
Rating:: 3.56
(2,242) 4 new ratings
Version:: 4.4.3 (Last updated: 2024-10-22)
Version code:: 241
Creation date:: 2014-12-04
Permissions:: android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BIND_JOB_SERVICE
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.CHANGE_WIFI_STATE
android.permission.CR
android.permission.DUMP
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Size:: 98.11M
Email:: su*****@cellulant.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 100,131 ▲ 184

User reviews

DTB 24/7 app offers a clean interface with solid security and convenient Mpesa integration. However, multiple users face severe issues after recent updates—including crashes, login errors, and device authorization problems that require branch visits. Limited functionality and poor customer support exacerbate user frustration. While some long-term users appreciated the app's previous reliability, the current experience suffers setbacks affecting balance visibility, transaction ability, and overall usability.

Pros

The app has a user-friendly interface with a sleek and modern design.
Security features have been improved, including fingerprint authentication and six-digit PIN code.
The app supports convenient features such as Mpesa direct contacts link to ease transactions.
Generally, some users had a positive experience with the app before recent problematic updates.
The app allows easy access to basic banking functions like balance enquiry.

Cons

Recent updates have caused app instability, leading to frequent crashes and inability to log in.
Users face persistent login issues, including OTP expiration errors and 'Missing UUID' messages.
Device authorization problems restrict users from accessing the app on new or multiple devices, with poor customer support to resolve these issues.
Limited functionality: some features such as paybill and buy goods are missing; statement views are limited and problematic.
Account management is hindered by forced branch visits for activation or device changes, which is inconvenient for remote users.