Reviews of DivDat Mobile Payments App
List of user reviews and ratings for DivDat Mobile Payments App
Total ratings
4.61
(Rating count:
1,149)Review summary
Users appreciate the app for its convenience, simplicity, and quick payment processing, especially when unable to leave home. However, many report significant technical problems including app crashes, non-existent update prompts blocking access, inaccurate billing information, and payment method issues. While customer service is praised by some, recurring glitches and usability issues frustrate users, particularly on newer Android devices, limiting the app's reliability for timely payments.
Pros
- Convenient way to pay bills without leaving the house, especially in bad weather or when busy.
- Easy to navigate and simple to use.
- Payments are processed quickly, often on the same day.
- No fees if paying directly from a checking account.
- Customer service is responsive and helpful when contacted.
Cons
- App frequently crashes, especially on newer Samsung devices and after updates.
- App often requests an update that does not exist, preventing payment.
- Users experience glitches such as incorrect due amounts and persistent overdue notifications despite payment.
- Payment methods sometimes rejected; inability to delete old payment methods or set up Auto-Pay.
- Required address fields missing during payment process, causing errors.
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User reviews
Recent rating average:
3.40
All time rating average:
4.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-27 |  | | DivDat, is simple and easy to use. |
| 2024-12-17 |  | | Does not work on Android. Many glitches I have a new Samsung. Every app on my phone works except for this one. You try to pay for a bill and there is no option to pay. This is Detroit for you |
| 2024-12-15 |  | | Gives incorrect due amounts. When we spoke to Citu of Detroit, their response is not our app. If it's not the City of Detroit app, why is it collecting our $$$ Thank you for the important information@ |
| 2024-12-13 |  | | LOVE IT!!! VERY CONVENIENT!!! TOO COLD TO BE LEAVING THE HOUSE PAYING BILL'S! |
| 2024-12-10 |  | | Great app easy to navigate. Great for those hectic moments when you can't make it out of the house or you're stuck in hospital, etc. really great and convenient way to stay on top of payments |
| 2024-11-26 |  | | Paying via DivDat beats paying by mail, but it is a little confusing. Overall, I'm happy with it. |
| 2024-11-09 |  | | convenient and finally worked for me |
| 2024-11-04 |  | | Quick and easy to pay bills |
| 2024-10-27 |  | | Initial review for the problem I'm having. Will edit when it's solved. Paying bills is super easy, but since paying it this month, I get a notification telling me it's overdue every day. This needs to be fixed. Status on my bill even shows a balance of 0. This needs fixing. |
| 2024-10-14 |  | | This app no longer works. The moment I download it, it states that I need to go to the app store and download the "updated version" however, there is no updated version of this app. When I initially downloaded DivDat back in March, it worked perfectly, now I cannot access it at all. I contacted the developer (via email) and I have not heard back from them thus far. |
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