Reviews of AnswerConnect

List of user reviews and ratings for AnswerConnect

Total ratings

4.40 (Rating count: 203)

Review summary

Pros
  • Excellent support from knowledgeable staff
  • Good service overall
  • Great for collaboration and liaising with team
Cons
  • App frequently crashes or fails to open
  • Inadequate or incorrect information provided
  • Sync issues requiring repeated log-ins
Most mentioned
  • App issues after updates
  • Quality of call handlers is poor
  • App functionality doesn't meet user needs
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for AnswerConnect on Google Play Store
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User reviews

Recent rating average: 1.80
All time rating average: 4.40
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Rating filters

5 star
30% (6)
4 star
5% (1)
3 star
5% (1)
2 star
5% (1)
1 star
55% (11)
Date Author Rating Comment
2024-07-16
Dave Bellizzi - 133731 ray3939
The best in the business.
2024-01-04
Gordon Cruse
Just did the update. The app will not even open.
2023-07-18
David Smith
Often inadequate or wrong information information
2023-05-05
Hungry like The Wolf
With the last few versions of the app, I can no longer see a time when the last engineer was called out. I can see the date or yesterday, but no time unlike before. It's extremely handy and essential for our business to know on changeover if the previous call has been left or needs attending
2022-09-06
Joel Cuellar
just listen to the recording and you rate yourself
2022-05-19
William B
good service so far
2022-02-10
Paul Losoff
rarely syncs. for years I keep having to log out/in despite them saying they fixed it.
2022-01-16
mark jones
App works well. What AnswerConnect software and call flow can do is excellent but the quality of the call handlers is very poor.
2021-12-24
Karen Enslin Roberts
It was good but since update I can't open the call list to see what the conversation is about. Please sort it out
2021-12-22
Neil Sargeant
The service from Answer Connect is great but the app itself no longer works since the update today. Whilst I can open the app itself, I can no longer click into individual calls to obtain details as the app crashes.
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