List of user reviews and ratings for AnswerConnect
Total ratings
4.40
(Rating count:
203)
Review summary
Pros
- Excellent support from knowledgeable staff
- Good service overall
- Great for collaboration and liaising with team
Cons
- App frequently crashes or fails to open
- Inadequate or incorrect information provided
- Sync issues requiring repeated log-ins
Most mentioned
- App issues after updates
- Quality of call handlers is poor
- App functionality doesn't meet user needs
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.80
All time rating average:
4.40
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Date | Author | Rating | Comment |
---|---|---|---|
2024-07-16 | The best in the business. | ||
2024-01-04 | Just did the update. The app will not even open. | ||
2023-07-18 | Often inadequate or wrong information information | ||
2023-05-05 | With the last few versions of the app, I can no longer see a time when the last engineer was called out. I can see the date or yesterday, but no time unlike before. It's extremely handy and essential for our business to know on changeover if the previous call has been left or needs attending | ||
2022-09-06 | just listen to the recording and you rate yourself | ||
2022-05-19 | good service so far | ||
2022-02-10 | rarely syncs. for years I keep having to log out/in despite them saying they fixed it. | ||
2022-01-16 | App works well. What AnswerConnect software and call flow can do is excellent but the quality of the call handlers is very poor. | ||
2021-12-24 | It was good but since update I can't open the call list to see what the conversation is about. Please sort it out | ||
2021-12-22 | The service from Answer Connect is great but the app itself no longer works since the update today. Whilst I can open the app itself, I can no longer click into individual calls to obtain details as the app crashes. |
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