Reviews of proSmart
List of user reviews and ratings for proSmart
Total ratings
3.33
(Rating count:
1,346)Review summary
Users appreciate the improved interface and responsive support, finding the app useful for controlling multiple devices. However, many face recurring issues like constant update prompts, slow and unresponsive behavior, and connection problems with devices. Missing features such as landscape mode and Android Auto integration limit convenience. Additionally, core features like temperature monitoring have been removed or stopped working after updates, significantly impacting reliability and user experience.
Pros
- Support is responsive and helpful when resolving issues.
- The app interface has improved after updates and is more pleasant to use.
- The app works well with multiple devices allowing control over several units.
- The overall concept is good and cost-effective for temperature control.
- The app is simple and does the job for basic thermostat control.
Cons
- App frequently asks for updates even when already updated, causing frustration.
- Connection issues with devices are common, sometimes preventing device control entirely.
- The app interface can be slow, unresponsive, and buggy, leading to user dissatisfaction.
- Lack of features such as landscape mode, Android Auto integration, and home page overview reduces usability.
- Temperature monitoring and control features have disappeared or malfunctioned after updates, impacting core functionality.
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User reviews
Recent rating average:
2.80
All time rating average:
3.33
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-21 |  | | I couldn't connect to the device because it says that "serial number is already taken" and the support gone far and beyond to fix it! |
| 2024-11-08 |  | | The app improved greatly after the update and became easier and more pleasant to use. |
| 2024-08-11 |  | | I have 5+ devices and I use them before now I try to connect them with new app I can't connect them and after install new skin app ask me for update all time but I can't find new update. |
| 2024-08-09 |  | | The recent updates have been a source of frustration for me! 🥵 The app is fully updated, but when I open the app it still asks me to update it. Please fix it. |
| 2024-08-09 |  | | Good application and product. Using it to 3 devices. Congratulations for the new interface, it's better this way. I have 2 notes: The app doesn't have a landscape mode - it always stays in portrait, which is uncomfortable when driving and the mobile is mounted on the holder. And second - "android auto" does not see the app, and if you want to open your garage door - you can not do it from the car display. Update: The app keeps asking for update, and when you open the play store, there is no such |
| 2024-06-18 |  | | After the update, important feature temperature monitoring disappeared. The new skin is even harder to use.Sorry yo say it, but it's a big disappointment. |
| 2024-02-03 |  | | I don't know if there was an update recently but now it doesn't show the current temperature. Respectively it can't control the heating system and stays off. Even if the temperature is set to maximum and "boost mode" is "On" it still doesn't control the system. |
| 2023-03-08 |  | | The app is good, but it has some strange issue. When you change your password once it doesn't ask you again to remember your pass. If you try to check the checkbox "Remember me" and then to log on, it doesn't save your credentials. |
| 2022-10-16 |  | | Most recently automatic time settings are regularly disregarded by the control which appears to be picking up week's old data from someplace. I begin to wonder if there is an alternative. |
| 2022-09-24 |  | | Extremely buggy and slow interface. Can't connect to a freshly reset relay module, which I've already manually added to the wifi network. Piece of garbage... |
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